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Terms

Me

  • I aim to create a relaxed and friendly atmosphere in class where questions are expected to help you get the most out of your session
  • I will demonstrate exercises, use imagery and cues. I will use hands on correction when necessary
  • There will me a maximum of 12 clients in each session
  • I will prompt you regarding changes to health and injuries at the beginning of the session, please take me to one side if you require confidentiality
  • I will teach you in a professional manner and maintain my professional membership, comply with Continuous Professional Development requirements and have appropriate insurance to teach you
  • Wherever possible I will adapt exercises to meet your individual needs based on the information you have given me
  • I will provide equipment and ensure it’s in good working order
  • It’s important we respect the need for clients to have relative quiet to enable mindful movement, which also enables me to teach and observe. I reserve the right to challenge disruptive behaviour for the benefit of the group

Re-enrolment / Payment

  • Payment for the full block is essential – in certain circumstances you can attend on a ‘Drop In’ basis, please see below
  • You will be contacted by e-mail the penultimate week of the block giving details of the next block. This is to ensure that you have the option to keep your space. At the end of this week any empty spaces will be available for new clients. If you don’t use e-mail I will provide you with a letter or phone call.
  • Full payment in advance for the block is required and guarantees your place. The class price is £10 – the block price is a discounted price, and there is a further discount for you if you sign up to two classes per week – currently £15
  • Payment to be ideally be made by BACS, cash or card via my card reader. Please no cheques
  • If class is cancelled by me I will give affected clients a full refund for that class or you can carry a credit over to the next block, whichever you prefer. I will always aim to give you as much notice as possible and it will only happen in extenuating circumstances

Swap Board

  • I don’t offer refunds but provide a Swap Board to help you catch up sessions you may not be able to attend, this is accessed through the website. There are clear instructions on the site to guide you, but please ask for help if you need it
  • Classes can be handed back up until the moment the class is due to start to be as helpful to you as possible
  • Catchups need to be made in the same block so please plan ahead, the Swap Board will be wiped at the end of the block

Drop In’s/Holiday

  • If you are going to miss two weeks due to holiday I ask that you pay the full block price and use the Swap Board
  • If you can’t commit to a block due to holiday etc you may be able to attend a class for the regular price of £10. This is by prior arrangement only and is dependent on space and waiting lists
  • If it’s not possible for me to keep your space you can join the waiting list for the next available space
  • If you’re unable to complete the block due to unexpected illness, operations etc please discuss options with me

You

  • It remains your responsibility to let me know of any changes to your health or fitness status
  • Hands on correction is a very effective way to learn but if  you do not want it please advise me
  • Do not come to class if you are not fit to participate, it may not be safe to teach you and it will count as a class taken. Use the swapboard instead. Contact me to discuss if you’re not sure
  • I will give you adaptations to keep you safe, if you do not take my advice I cannot be responsible for any injuries you might incur If you don’t understand why I have altered a movement for you please ask
  • Classes start promptly, please ensure you arrive in time. If you know you’re going to be late please let me know
  • I’m always pleased for you to make personal recommendations but out of respect for all please don’t bring a new client to class. Please ask them to contact me
  • In the rare event that behaviour is incompatible with the class, you will be informed and refunded the full amount for the remaining classes

Retreat

TO BOOK

  • You as host are required to complete a booking form and pay a £250 deposit to secure your chosen date
  • FREE place – the deposit will be refunded to you in full if the event runs with 5 paying guests minimum not including yourself
  • If you want a smaller more intimate event you are welcome to run Your Retreat with less people than the stated minimum of 5, however the cost will be the same as 5 paying guests
  • All participants must complete an enrolment form and return it to me 2 full weeks prior to the event so I can tailor the programme to the individuals attending. If a guest has a condition or injury which would make it unsafe for them to participate I will contact them ASAP, advise them and ask them to liaise with you as host, if necessary

REFUNDS/CANCELLATIONS

  • All participating guests must have paid in full by 5pm the Sunday prior to Your Retreat by BACS. If this does not happen I reserve the right to cancel the event, the £250 deposit becomes non-refundable at this point as a cancellation fee
  • Cancellation before 5pm the Sunday prior to Your Retreat will not result in a charge. Your deposit will be refunded to you and guests who have already paid will be reimbursed in full
  •  A minimum of 5 paying guests are required for Your Retreat to run. If numbers drop below this you and existing guests have the option to make up the cost to enable Your Retreat to continue. It is OK if you subsequently find guest(s) to take the empty space(s), as long as I have been given enough time to check the guests enrolment details to ensure it is a suitable event for them
  • If an individual needs to cancel because they’ve developed an injury or symptom making it unsafe for them to participate please see the point above. If it occurs on the morning of Your Retreat please see the last point of the section below
  • If an unforeseen event occurs meaning I have to cancel the event at short notice i.e. after 5pm the Sunday before Your Retreat is due to run, I will reimburse all payments made to me in full. I will also reimburse additional costs incurred by you as the host, up to the value of £300 as verified by receipts, so please keep them. You will of course, be given the option to transfer Your Retreat to another date if you prefer

RETREAT

  • You as host do not have to participate in the Pilates element of Your Retreat. You may prefer to focus your attention on the setting and social elements of your weekend, and this is perfectly acceptable
  • As host you are responsible for ensuring that you have appropriate and adequate insurance for your own premises or premises hired by you for the purpose of Your Retreat
  • As host you will ensure I have all the details I need to get to your venue in a timely way
  • It’s not unusual for a last minute guest to want to join in where there’s space, but please be aware that the Pilates programme is bespoke drawing on the information I’ve received in advance from the enrolment forms. To keep all involved safe, and to avoid disappointment please let me know of potential ‘late joiners’ ASAP. I will certainly include them if at all possible and payment can be made on the day by BACS, card or cash, however please be aware that in some circumstances I may not be able to allow them to participate
  • It is the responsibility of all participants to declare any changes to the information they’ve given on their enrolment form so I can make last minute adaptations where necessary. In the rare event that a participant has a newly developed condition or symptom on the day, making it unsafe for them to participate in the Pilates element of Your Retreat, they will receive a 50% refund at my discretion. In this event I would be happy for them to observe and experience the rest of the event although the final decision would be yours as host

NB If Your Retreat is planned as a last minute event and the time frames cannot fairly be met, you and I will agree an alternative time frame

Privacy

  • I will use information provided in the Client Enrolment Form, and any other information I may later collect, for teaching and communication purposes only
  • This information will be used in confidence and stored securely and will not in any circumstances be shared with a third party without your written consent
  • Your information will be retained by me for a period of time such as complies with professional, legal and insurance requirements
  • You may unsubscribe from e-mails at any time. In the event that you wish to unsubscribe I will explain how this may affect our communication and discuss alternatives
  • Please be aware my website uses cookies and plug-ins to operate
  • Each social media platform may collect specific data not listed here and I have no control over how third-party platforms collect or use your personal information. So please be aware of this when engaging with me via Facebook, Instagram and other social media platforms.

Take a look at FAQs if you have any questions not covered on this page. If it’s not answered there please contact me

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